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HoduCC’s Auto Dialer Wins Accolades across Leading Platforms

Hodusoft

GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010. Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms.

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Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

AWS Machine Learning

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 108
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Accelerating time-to-insight with MongoDB time series collections and Amazon SageMaker Canvas

AWS Machine Learning

With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data. Try out MongoDB Atlas Try out MongoDB Atlas Time Series Try out Amazon SageMaker Canvas Try out MongoDB Charts About the authors Igor Alekseev is a Senior Partner Solution Architect at AWS in Data and Analytics domain.

Finance 109
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Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements. Federated analytics is important not only for data analysis across distributed datasets before training, but also for model monitoring at inference. He received his Ph.D.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

2010, I sold out my interest in that consulting business, and I’ve been independent ever since. And even by 2010, when we had voice and data convergence, the technologies weren’t really appropriate yet. It was quite a large operation, and we were pretty much dominant players in the South African context then.

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Boost Business and Customer Loyalty With Multilingual Customer Service

ProProfs Blog

Deep dive into your platform’s analytics to try and get a grip on your user’s behavior. To bring this pervasive problem closer to home, the Hispanic population in the United States grew by 50% between 2010 and 2015 as per the U.S This may also contain customer service scripts. What key segments should you be looking at?

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Measure to manage customer experience

eGain

In 2010, Dixon, Freeman and Toman (DFT) published an influential paper in the Harvard Business Review, titled Stop Trying to Delight Your Customers. For some time, NPS was viewed as the only measure that mattered because it summarized consumers’ attitudes to a company’s brand, product and service in one metric.