ChurnZero

JUNE 19, 2020

Q: Does the importance of retention metrics vary by strategic buyers versus private equity (PE) buyers? . The metrics are obviously very important, and they probably are why they buy “Company A” versus “Company B.” Rob]: Here’s an example. Speakers: Rob Belcher , Managing Director, SaaS Capital.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. These trends are expected to continue (for example, the need for digital self-serving and customer support channels) and retailers that adapt to these new preferences will be positioned to lead the market.

Feedback 83

Feedback Marketing Metrics Benchmark 83

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. Customer Success Metrics. We need to understand the basic metrics around customer success so that we can improve it. The problem is, the most obvious metric is actually one of the least useful: Churn % (Revenue and no. Churn is a trailing metric.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. For example, you can add a link or QR code to your products, correspondence, signs, digital touch-points, and so on.

B2B 62

B2B Feedback B2C Enterprise 62

Clarabridge

MARCH 2, 2017

Some companies use metrics creatively. For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. In 2009 as social media took hold, a new category emerged: “A person like yourself”.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

Some companies use metrics creatively. For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. In 2009 as social media took hold, a new category emerged: “A person like yourself”.

Benchmark 45

Benchmark Government Big data Analytics 45

AWS Machine Learning

JANUARY 30, 2023

Extensive benchmarking experiments on three publicly available datasets with various settings are conducted to validate its performance. The cat_index.json file should be put under the training data directory, as shown in the following example. Let’s use data in CSV format as an example. For details, see the example notebook.

Benchmark 85

Benchmark Construction Metrics Big data 85