2009 Banking Customer Experience Personalization 
Answer Dash
JANUARY 9, 2019
(This article is first published at Forbes ) Before we get into my fifth annual piece on customer experience predictions, let me introduce myself to new readers. I started writing about customer experience for Forbes in 2014, simply because I thought it was interesting–I was fascinated by human behavior and by the idea of a brand.
ijgolding
OCTOBER 7, 2015
I regularly use the word to describe individuals, or organisations who I personally believe are best placed to deliver the ‘best’ Customer Experiences. The global banking crisis and enormity of the PPI mis selling scandal have all contributed to what could only be described s a TOXIC culture in the corporate world.
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Hero Digital
APRIL 8, 2020
It turned out to be the best car leasing experience I have ever had, and one I will repeat. And one day later, a very nice person showed up with the keys at my house and the new car in my driveway. Why would anyone go back to buying a car “the old way” when they could have this type of experience all the time?
ijgolding
NOVEMBER 28, 2014
Some would argue that United were just plain unlucky to encounter someone like Dave Carroll – it is not every customer who will go to the lengths of writing a song about their poor experience. They know a bit about the world of Customer Experience! The emotional damage to us and our business is significant.
Natalie Petouhof
MARCH 6, 2017
Lee Daniels is an Academy Award-nominated filmmaker whose work is trademarked by authenticity and candor, providing audiences with a unique and refreshing experience and character insight with each of his projects. The film also made history, as Daniels became the first African-American to be nominated for the D.G.A.’s
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