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Inside Customer Success: HubSpot

Amity

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. I alluded to how things were 7 years ago: 4 CSMs looking over 250 accounts.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Be accountable and take responsibility. Surely she missing something.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Be accountable and take responsibility. Surely she missing something.

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20 Best BigCommerce Apps (Free & Paid) for 2021

JivoChat

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. App categories include: Accounting & Tax. PayHelm Accounting & Reporting. Key features: Integrates data across multiple BigCommerce accounts. Catalog & Order Management. CRM & Customer Service.

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14 Books Investors Wish All Startup Founders Had Read

Kayako

Here is a Stanford lecture by Blank on customer development , and Marc Andreessen has blogged extensively on the principles of customer development and product market fit. Predictable Revenue is a gospel in the bible of building a SaaS business. How Google Works. By Aaron Ross ( @motoceo ) and Marylou Tyler ( @maryloutyler ).