Beyond Philosophy
DECEMBER 6, 2018
James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. I decided that for people working in Customer Experience, we needed a way to stay on message, too.
JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
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JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
Babelforce
NOVEMBER 16, 2022
Instead, the world finds itself heading into financial turmoil; the situation is so bleak that some experts believe it could be worse than the 2008 recession. In this article: How does the downturn affect customer service and CX teams? How does the downturn affect customer service and CX teams? Make it personal.
Lumoa
JANUARY 2, 2022
The Oxford dictionary defines a detractor as “ a person who disparages someone or something. ” In the business world, these are your unhappy customers who, if not attended to, can cause a severe dent in your brand image. In contrast, the success rate of selling to existing customers is anywhere between 60% and 70%.
TMP Direct
APRIL 29, 2015
Loss of customer loyalty: “Contact centers leave 18% of customers with unresolved issues. More than half of customers with unresolved issues (56%) are at risk of defection, or have already decided to leave.” customers with unresolved issues indicate the same. to 3 times their cost in revenue increases.”
Lumoa
JUNE 14, 2023
As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations. Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. But the damage doesn’t stop there.
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