2008 Banking Feedback Personalization 
aircall
FEBRUARY 3, 2021
Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. Having more information allows you to personalize their services and provide wise counsel about their finances. . Why Do Financial Services Firms Use Call Centers.
Callminer
JANUARY 18, 2021
To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Leverage a quality monitoring program for vital feedback.
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aircall
JANUARY 6, 2021
Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. The financial services industry includes more than just banks. After a period of declining economic activity, the central banks tend to drop their interest rates to ignite economic growth.
CSM Magazine
FEBRUARY 7, 2020
Banks, credit unions, and direct lenders work in a very competitive market. According to a Gladly report , 61% of clients want personalized services more than fast ones. In the lending business, your customer service must focus on the person wishing to borrow money from you. Or the lack thereof. What needs do I need to meet?
SharpenCX
FEBRUARY 4, 2020
An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. Soft skills are often seen as personality traits. Your job also requires you to care for and manage a whole team of individual personalities with needs and career goals. Sure we can say, “It’s not personal, it’s just business.”
Nicereply
JUNE 20, 2019
A few years ago, having customer feedback concerning how good your product is and on its price could be sustainable. One of the largest banks in Nigeria integrated Live Video Chat and co-browsing in order to enhance its inbound support requests KPIs. Personalization. Experience is King. Who wouldn’t opt for that?
C Space
JULY 7, 2020
According to the report, “As unprecedented as the events of 2020 have been so far, previous points of crisis such as the Great Recession of 2008 have revealed a pattern of business behaviors: initial response, recovery and renewal.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.
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