Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Call Journey

OCTOBER 24, 2018

Customer Service and Experience Expert, Hall of Fame Speaker, New York Times and Wall Street Journal Bestselling Author. The goal is to “listen” to the voice of a customer and not only hear but get a feel for the sentiment of the conversation. Shep Hyken. Speech Analytics can be a powerful tool. Scott Bakken.

Analytics 45

Analytics Construction Morale Technology 45

ProProfs Blog

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.

Customer Service 76

Customer Service Airlines Feedback Sales 76

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. Educating on self-service results in a better customer experience.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Comm100

JUNE 16, 2016

This activity is adapted from 10 Customer Service Activities To Supercharge Your Team. The concept of an attitude anchor is an activity or thing that helps you maintain the awesome attitude you need in order to be effective in customer service. Duration: 5-10 minutes. What You’ll Need: Paper and pens.

Customer Service 69

Customer Service Personalization Morale 69

Russel Lolacher

OCTOBER 24, 2022

Author of FOUR books on getting customer experience right. And he’s been on tons of “best of” and “Top insert number” lists for customer service. Service Culture Book. On the other hand, though, you know, what’s not changing is, is I gave my first employee engagement presentation in 2007.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. Win New Fans.

Customer Service 52

Customer Service Customer Care Feedback Surveys 52