CX Journey

NOVEMBER 15, 2017

The soul is the essence or the moral force of a person, their emotional or intellectual energy. Here are some examples, taking us back to the financial crisis of 2007-2008. Image courtesy of Pixabay In business, your culture is the soul of the organization. Bad things. Take a look at Enron.

Morale 50

Morale Banking Technology Personalization 50

CX Journey

JANUARY 8, 2016

But let's go with the moral of the story and work from there: everything in the world constantly changes. Tom Peters takes an interesting stance on benchmarking - and addresses that movement - in a talk he gave back in 2007: I hate benchmarking. Of course, the boat had since moved, but the sword itself had not. Benchmarking is stupid.

Benchmark 37

Benchmark Metrics Morale Banking 37

Call Journey

OCTOBER 24, 2018

Co-founder of MainTrax , a highly-respected independent voice in the speech analytics industry and a 2007 Ernst & Young Entrepreneur of the Year Finalist. If at some point constructive criticism is necessary, be sure to deliver it respectfully to maintain morale and head count. Scott Bakken.

Analytics 45

Analytics Construction Morale Technology 45

Netomi

JANUARY 5, 2022

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With smart-routing, companies can also boost employee morale. As the CEO of TeleDirect , Smitha is responsible for running all facets of the business and has a proven executive management track record. Call-type tracking is also important.

Call Center 561

Call Center Metrics Contact Center Wait times 561

ijgolding

MARCH 7, 2016

According to Wikipedia, their website was launched in July 2000, and in 2007 the company was responsible for 90 percent of the online greeting card market in the United Kingdom, with nearly six million cards shipped. Case Study 3 – Moonpig.com. Moonpig was one of the big successes of the ‘dot com’ boom.

Morale 64

Morale Customer Experience Customer centricity Marketing 64

Comm100

JUNE 16, 2016

The idea here is not only to raise team morale, but actively engages them in considering what a customer is really looking for when they seek help from one of your team members. This design challenge was made famous by Peter Skillman at a conference in 2007, and even has a Ted Talk effusing its benefits. Duration: 10-15 minutes.

Customer Service 65

Customer Service Personalization Morale 65