CSM Magazine

NOVEMBER 23, 2021

With the competitive arena that companies are in today, it’s even more essential for them to strive to consistently make their customers happy. Customer morale can be highly likened to customer satisfaction. This metric refers to how happy your customers are to continue supporting your brand. Conclusion.

Morale 59

Morale Feedback Chatbots Metrics 59

Steve DiGioia

MAY 2, 2022

I have many fond memories as a kid watching some of the greats like Bruno Sammartino, Pedro Morales, Andre the Giant, Chief Jay Strongbow, George the Animal Steele, and many more. So, what can pro wrestling teach us about customer service? The Keys to Great Customer Service. Focusing on the customer’s safety.

Customer Service 328

Customer Service Entertainment Morale Scripts 328

Steve DiGioia

JANUARY 7, 2021

I like to call it “ landscaper customer service ”. Whether I’m home or not their service is the same. How Can You Get Landscaper Customer Service? Great Teams = Great Service. What was their morale like? RELATED POST > Bigfoot Customer Service. They come with 3 men.

Customer Service 147

Customer Service Morale Personalization 147

ShepHyken

MAY 21, 2021

She shares 5 strategies to build a happy and high-performing remote customer service team. Remote working has many benefits for customer service teams but also comes with some challenges. It also has an important role to play in the morale and motivation of team members. Get Communication Right .

Customer Service 329

Customer Service Morale Management Customer Support 329

Customer Service Life

MAY 17, 2017

Customer Service Question: What’s the best way to boost morale in the contact center? The post Breaking the Ice Episode #11: Boosting Morale with Nate Brown appeared first on Customer Service Life. Here are the questions: Icebreaker Question: What’s your favorite Halloween costume of all time?

Morale 97

Morale Customer centricity Contact Center Customer Service 97

ShepHyken

FEBRUARY 7, 2023

Take the team to lunch – An hour away from the office to enjoy a meal with your team can build better relationships and morale. When good people leave, it can negatively impact the morale of other employees, and when people aren’t happy working for a company, the customers can sense it. That can cause customers to leave as well.

Morale 307

Morale Customer Service Employee engagement 307

ShepHyken

JANUARY 24, 2020

If service seems to lag, you might take a look at your service strategy – as well as employee engagement strategy. More often than not, bad customer service can be attributed to employee ambivalence. Any business with customer service needs to learn to expect the unexpected.

Customer Service 316

Customer Service Employee engagement Morale Technology 316

SharpenCX

OCTOBER 2, 2018

October 5 marks the end of this year’s Customer Service Week. The post How to Keep Agent Morale High (Even After Customer Service Week Ends) appeared first on Sharpen Contact Center Software. Snap your fingers, and Friday will be here.

Morale 64

Morale Contact center software Customer Service Contact Center 64

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Tracking the Customer Service Metrics That Really Count? My Comment: We kick off this week’s Top Five roundup with an excellent article about the best customer service metrics. Yes, metrics matter.

Customer Service 161

Customer Service Airlines Metrics Journey mapping 161

JustCall

NOVEMBER 24, 2022

The mere idea of rewarding employees with customer service incentives is spotting agents who provide top-notch service. You simply need to figure out the best approach that works best for your customer service team. Customer service incentives ideas are key to improving performance, especially in call centers.

Morale 52

Morale Call Center call center workforce Metrics 52

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. What is brand advocacy?

Customer Service 378

Customer Service Morale Sales Coaching 378

ShepHyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Service 161

Customer Service Customer retention Morale Advertising 161

ShepHyken

OCTOBER 11, 2022

Creating Employee Morale Through Gifting. How Happy Employees Translate Into Happier Customers. He shares how companies can use gifts to create employee morale, nurture team connections, and ensure employee retention. The more I invested in my employees, the better my customer service becomes.”

Morale 179

Morale SaaS Personalization Sales 179

Playvox

SEPTEMBER 14, 2021

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. Perks like free coffee, lunch and snacks are nice, but may only temporarily raise agent morale. What is Culture? Remember to publicly recognize your team.

Morale 59

Morale Contact Center Accountability Personalization 59

ShepHyken

NOVEMBER 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Do customers really want to take your survey? To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. Customer Retention Made Easy by Samir Palnitkar.

Customer Service 200

Customer Service Airlines Employee engagement Morale 200

LiveVox

DECEMBER 21, 2020

Customer service is a tough industry, and the contact center industry in particular is notorious for employee burnout. The post 4 Ways To Combine AI and the Agent Experience to Boost Morale appeared first on Livevox.

Morale 54

Morale Contact Center Customer Service 54

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. This short article has some great suggestions on how and why data is important to the customer experience.

Customer Service 219

Customer Service Morale Coaching Customer Experience 219

ShepHyken

MAY 27, 2019

Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. What’s happening on the inside of your organization is felt on the outside by customers. by By Team Survaider.

Journey mapping 259

Journey mapping Customer Service Employee engagement Morale 259

CSM Magazine

MARCH 22, 2024

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently.

Customer Service 52

Customer Service CRM Morale Technology 52

aircall

JANUARY 15, 2019

Although it may be hard to spot, and even harder to quantify, low morale can trip up even the hardest working teams. This is a serious issue in Customer Service and Support teams which rely heavily on teamwork to keep customers happy. So, how do you improve employee morale and motivation? Addressing the situation.

Morale 59

Morale Customer Support Employee engagement Metrics 59

SharpenCX

NOVEMBER 23, 2021

Grab a cup of coffee, snuggle up in a comfy chair, and get ahead in the customer service industry. Discover how you can continue to deliver the best customer experience and how you can better lead your call center. Articles to Help you Deliver the Best Customer Experience: . Listen to Joe’s full episode, here.

Customer Service 128

Customer Service Morale Contact Center Call Center 128

ShepHyken

NOVEMBER 21, 2023

Great Grandma responded, “Because back then, the ovens were smaller than they are today, so we had to cut off the end to get it to fit.” The moral of the story is if something worked yesterday, that doesn’t mean it’s the best thing to do today. Always look for improvement. Connect with Shep on LinkedIn.

Airlines 207

Airlines Journey mapping Morale Customer Service 207

Vistio

APRIL 1, 2024

Instead, companies must look to innovative contact center technology solutions like Vistio, which offers next-best-action guidance and automation, to prepare their customer service agents fully. Join us as we delve into the world of contact center innovation and uncover the secrets behind exceptional customer service.

Accountability 52

Accountability Customer Service Contact Center Morale 52

SharpenCX

JANUARY 30, 2018

Learn to reduce agent stress and why improving morale is essential to delivering excellent customer service. [.]. The post Morale: Your Best Weapon Against Contact Center Stress appeared first on Sharpen Contact Center Software.

Morale 52

Morale Contact Center Contact center software Customer Service 52

CSM Magazine

JUNE 29, 2020

Efficiency – it’s the concept all customer service managers must live by, whether we care to admit it or not. Every coin has two faces, and the customer services efficiency dilemma is much the same. Customer service staff need to be given goals. Set goals and incentivize. Give feedback. Think big picture.

Morale 52

Morale Customer Service Feedback Call Center 52

Fonolo

OCTOBER 30, 2018

These days, customers are savvier than ever. Thanks to social media platforms, customers wield more power than ever before. This can place a great deal of pressure on call center agents, so companies must find ways to keep their morale high. Surprise and Shout-Out to Customers. Use a Little Humour.

Marketing 164

Marketing Customer Service Advertising Call Center 164

ShepHyken

DECEMBER 11, 2023

When leaders prioritize the customer experience, it influences the entire company culture. Empowering employees to take positive actions that benefit customers can significantly impact team morale and reinforce the company’s customer-centric goals. Quotes: “It all starts with leadership.

Customer centricity 207

Customer centricity Morale Feedback Customer Experience 207

Myra Golden Media

JULY 29, 2019

These are all signs that we’re burned out or morale is very low. Listen to some calls from your customer service team and choose the best two or three, and play a portion of these extraordinary calls in your next employee meeting. Look for ways to bring your team together outside of work. Highlight What They Do Well.

Customer Service 184

Customer Service Morale Call Center Management 184

Outsource Consultants

JULY 17, 2018

Taking this approach to customer service can have many positive results, including increased customer loyalty and improved job satisfaction among customer service agents. Contact Centers Should Give Agents Freedom Within Scripts to Boost Morale. Heavy turnover has plagued contact centers for decades.

Morale 52

Morale Scripts Contact Center outsourcing 52

Monet Software

SEPTEMBER 24, 2020

By taking an agent-centric approach to contact center quality management , regular QA feedback can become an opportunity for growth that agents welcome—one that improves employee satisfaction, morale, retention and yes, employee engagement. Specialties like customer service can feel nebulous. Here’s how. #1 1 By the Numbers.

Morale 48

Morale Quality management contact center workforce Employee engagement 48

Quiq

OCTOBER 4, 2022

This week (October 3-7, 2022), and every first full week of October, is National Customer Service Week (NCSW) in the U.S. Congress in 1992, NCSW is meant to recognize and give appreciation to customer service professionals. Customer service workers keep businesses running.

Customer Service 81

Customer Service Morale Contact Center Consulting 81

JivoChat

AUGUST 10, 2023

You can put all your time and effort into the hustle of bustle of the world of business, networking and growth, but you will only find success with one key thing: excellent customer service. So, if one of the main focuses of your business is to have great customer service, then you are on the path to great things in the business world.

Customer Service 75

Customer Service Chatbots Morale Feedback 75

CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

Ann Michaels and Associates

JULY 21, 2023

Getty Images Conducting call center evaluations for customer service is essential for ensuring consistent quality and identifying areas for improvement. These criteria should align with your organization’s customer service standards and goals. Recognizing top-performing agents can boost morale and motivation.

Call Center 52

Call Center Customer Service Construction Coaching 52

TeamSupport

OCTOBER 5, 2020

Congress declared the first full week in October “ National Customer Service Week.” It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. Global events have changed the way companies—whether B2B or B2C—interact with their customers.

Customer Service 101

Customer Service Brand ambassadors B2C Morale 101

ShepHyken

MARCH 30, 2020

Each week I read a number of customer service and customer experience articles from various resources. Maintaining Your Team’s Morale And Productivity During COVID-19 by Denise Graziano. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 200

Customer Service Morale Marketing Best practices 200

CSM Magazine

AUGUST 9, 2023

Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of the service you provide. In this article, we will look at ten easy ways to motivate your customer service team.

Customer Service 52

Customer Service Construction Morale Feedback 52