Five Low-Cost Ways To Improve Your Customer Service And Customer Experience
Micah Solomon
OCTOBER 9, 2018
The solution to this is to undertake what I call “language engineering”: thinking about the specific phrases that employees should avoid using, and about the better alternatives that you prefer. Do the same survey as well of a customer’s likely first impression when it occurs via the phone, chat, the web, or mobile. Is it inviting?
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