DMG Consulting

SEPTEMBER 6, 2023

Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose.

Contact Center 48

Contact Center Average Handle Time Analytics Consulting 48

NobelBiz

SEPTEMBER 23, 2021

After starting out in consulting as the co-founder and CEO of Workforce Management Group, Daryl and his partners started CommunityWFM in 2005, a modern workforce management solution, specifically tailored to multichannel call centers.

Contact Center 52

Contact Center Multichannel Management Consulting 52

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

DMG Consulting

AUGUST 31, 2018

The Next Act: The AI-Enabled Contact Center. In 2005, 13 years ago, I published the book The Real-Time Contact Center. The idea behind the book was (and still is) conceptually simple – to utilize the real-time capabilities of contact centers to assist people (customers, prospects, partners, public, etc.)

Contact Center 91

Contact Center Virtual Agent Healthcare Analytics 91

Aspect

MARCH 16, 2021

iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. iLink offers strategic consulting, innovative products and services and specific solutions for identifying and applying improvements in operational efficiency and customer engagement. . iLink Solutions ?who

Consulting 118

Consulting Consulting Contact Center Marketing 118

DMG Consulting

AUGUST 17, 2017

Thank you for your interest in DMG Consulting’s publications. These are the visionaries that are introducing new WFM or intraday management concepts and capabilities for front offices, contact centers, and branches. ActiveOps , founded in 2005, is a privately held company based in the United Kingdom.

Contact Center 48

Contact Center Consulting Consulting Marketing 48

Fonolo

FEBRUARY 5, 2020

Data by consulting firm A.T. This clever solution practically eliminates hold time for the call center, by offering callers the option of receiving a call back when an agent is available, instead of waiting on hold. AI-Based Chatbots. Tip #4: Rapid deliveries and easy returns.

Customer Service 99

Customer Service B2C B2B Abandon rate 99