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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users. You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks.

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Get smarter search results with the Amazon Kendra Intelligent Ranking and OpenSearch plugin

AWS Machine Learning

Amazon Kendra provides a fully managed intelligent search service that automates document ingestion and provides highly accurate search and FAQ results based on content across many data sources. For more information about the fully managed service, please visit the Amazon Kendra service page.

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BI with an IQ - Revisited

Xaqt

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.

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How Prodege saved $1.5 million in annual human review costs using low-code computer vision AI

AWS Machine Learning

billion in rewards since 2005. The model’s endpoints could be easily accessed using the API. Nick Ramos is a Senior Account Manager with AWS. Prodege has 120 million users and has paid $2.1 Amit Gupta is an AI Services Solutions Architect at AWS.

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How to Choose a Call Center Provider?

NobelBiz

One contract with a telecom reseller: Choosing this option will spare you the hassle of having to manage any business relationship with the carriers. Usually, the resellers are software vendors that are offering, besides their main product, the option to also manage your call center’s relationship with a carrier. NobelBiz Inc.

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Call Center Reporting - A New Paradigm

Xaqt

This leaves call center management to either figure it out on their own or invest in expensive data integration projects and BI tools such as Tableau or Microsoft Power BI. And, we're offering it as a fully managed service with disruptive pricing as well as making the full stack open source for those that wish to manage it in their own cloud.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.