2003 Best practices Consulting Marketing 
Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The Taylor Reach Group, Inc., TORONTO (PRWEB) April 4, 2018.
Creative Virtual
JUNE 22, 2020
When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space. As the virtual agent and live chat market continues to evolve, one constant for us at Creative Virtual is our tradition of innovation.
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Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training. Arie Goldshlager.
Taylor Reach Group
JUNE 6, 2017
Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. As a best practice for secure chat, most agents typically go one-on-one to avoid this rather than trying to balance multiple chats in the secure environment. Garry Schultz – Senior Consultant - Ottawa.
Vistio
JUNE 29, 2021
Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. The Bermuda Triangle of careers in the best way possible.
Lumoa
APRIL 3, 2018
Whom would you consult if you were choosing a hairdresser's saloon or a new car to buy? That proves that referral marketing plays more and more important role in business strategy. The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Share in the comments your best practices and findings.
Livepro
JULY 17, 2018
Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. Samantha Middlebrook | Head of Product and Go to Market at Customer Driven.
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