Beyond Philosophy
DECEMBER 19, 2017
It is the essential concept we tout at our global Customer Experience consultancy. Other brands in the top three spots are perennial performers like John Lewis and last year’s top performer, First Direct, an online and over-the-phone bank. I founded Beyond Philosophy in the UK back in 2002. The Bad News. The Good News.
Beyond Philosophy
JANUARY 16, 2018
In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ When the company became part of Bank of America, the MBNA employees publicly thanked Charles Cawley, who founded the company, for all he had done on their behalf (see above). My paradigm example is, or was, MBNA America.
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Beyond Philosophy
SEPTEMBER 19, 2019
I have been consulting on Customer Experience since 2002. The UK CSI has companies routinely appearing in the top 10, like Amazon, John Lewis (which is like Nordstrom), Next (a retailer), the bank First Direct and Nationwide. Companies do not train or develop their people sufficiently. .
Beyond Philosophy
MARCH 24, 2022
Back in 2002, I founded my global Customer Experience consultancy, Beyond Philosophy, I fancied myself an influencer on Customer Experience, and I was. Another example is the pens in brick-and-mortar bank locations that often have chains attached to a bar. For example, I am officially an “Influencer” on LinkedIn.
GetFeedback
JANUARY 6, 2020
Examples might include shoppers at a store, a personal banking account, or cell phone service. Dave Fish, market researcher and CX consultant at CuriosityCX, puts it this way : . Just one company selling to one consumer, right? . Sorry, not quite. In B2C, yes, in many cases there is exactly one customer as the buyer and user.
Natalie Petouhof
MARCH 6, 2017
In 2002, Susan began working on Google’s advertising products, and over the next 12 years, she led teams that helped define the vision and direction of Google’s monetization platforms. Earlier, he worked as a management consultant for McKinsey & Company. from the Stanford Graduate School of Business.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. As we start bundling services in the banks and in telecommunications, we’ve seen the complexities rise. I am Darima Fotheringham.
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