Customer Satisfaction is Declining in the UK. Is the US Next?
Beyond Philosophy
SEPTEMBER 19, 2019
I have been consulting on Customer Experience since 2002. The UK CSI has companies routinely appearing in the top 10, like Amazon, John Lewis (which is like Nordstrom), Next (a retailer), the bank First Direct and Nationwide. Use Big Data wisely. Companies do not train or develop their people sufficiently. .
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