Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

TechSee

JANUARY 25, 2023

[link] [link] Ron Kruse, VP of Service Operations Ron has over 20 years of experience building, transforming, and leading operations teams within the energy, sustainability, and industrial supply sectors. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

Automotive 41

Automotive Management Enterprise B2B 41

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

SmartKarrot

JANUARY 18, 2022

The report also highlighted that the spending in space went up to 170% in 2020. The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Zoho is committed to offering outstanding customer service.

SaaS 11

SaaS Finance CRM Analytics 11

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52