CSM Magazine

SEPTEMBER 3, 2020

Business insurance can be frustratingly expensive, but it’s an essential part of good customer service. Here’s why, and how you can get it cheaper. Running or managing your own business often comes with just as much risk as reward. Insurance makes your business look credible.

Customer Service 52

Customer Service industry standards Management 52

Interactions

AUGUST 12, 2021

IVA for Insurance: Transforming the Policyholder Experience. With 15+ years of Conversational AI experience here at Interactions, we know what matters most to customers–efficient resolutions, human-like and empathetic dialog, and an overall comfortable and satisfying experience. We Drive Customer-Centric Disruption.

Customer centricity 62

Customer centricity Self service Management 62

TechSee

APRIL 2, 2019

And with 51% of Americans now preferring to shop online, the pressure on customer support operations is about to increase exponentially. From speech recognition and voice analytics to neuro-linguistic programming, they seek to solve customer’s problems by telling them what to do. What is Computer Vision AI?

Contact Center 174

Contact Center Average Handle Time B2C Banking 174

C3Centricity

SEPTEMBER 16, 2019

As a customer first strategist (hopefully just like you), I spend a lot of my time searching how to better measure customer centricity for my clients. I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having.

Customer centricity 54

Customer centricity Best practices Customer Care Sales 54

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer retention 110

Customer retention Analytics Airlines Personalization 110

C3Centricity

SEPTEMBER 3, 2018

As a customer centricity champion, just like you I hope, I spend a lot of my time researching what customers want. My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. Customer Centricity. Google is my best friend! adds value to a company.

Customer centricity 67

Customer centricity Best practices Customer Care Customer Service 67

C Space

MAY 13, 2020

To protect hitherto healthy German companies, including SMEs, from ruin and prevent a domino effect on supply chains, Allianz ’s trade credit insurer Euler Hermes has joined up with Germany’s federal government and the German Insurance Association. The Brand Move Roundup – May 13, 2020.

Government 52

Government Transportation Marketing Banking 52