Uniphore

NOVEMBER 11, 2021

As enterprises plan for the post-pandemic future, new goals—and new ways to achieve them—shape the customer service landscape. In this webinar Ravi Saraogi, President APAC, Uniphore, shares how tech innovations like AI and automation are empowering customer service providers to do more with less. You can unsubscribe anytime.

Customer centricity 52

Customer centricity Enterprise Marketing Technology 52

CSM Magazine

JULY 9, 2020

We are just two weeks away from our next free customer service webinar: The Customer Service Leader of the Future: Identify the Strategies You Need to Stay Ahead of the Game. A leader of the future that can identify the strategies that will lead your business towards a best-in-class customer service is a crucial piece of the puzzle.

Customer Service 52

Customer Service Personalization Technology Customer Experience 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

3CLogic

NOVEMBER 27, 2023

As businesses journey into the future, AI will play a major role in resolving customer challenges. As businesses journey into the future, AI will play a major role in resolving customer challenges. How to Use AI to Improve CX AI is important, but it’s not a silver bullet. While 1.6%

Customer Experience 59

Customer Experience Contact Center Self service Cloud contact 59

Uniphore

DECEMBER 7, 2021

with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. However, obstacles still loom. supply chain isn’t smoothing out. customer service to adapt.

Interactive Voice Response 52

Interactive Voice Response Scripts Sales Wait times 52

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Many of the unique webinar’s talking points are expanded here in this article. Ali Janjua, one of the major shifts in outbound lead generation has been compliance.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

JustCall

APRIL 5, 2022

This CX-centric trend has rendered old communication methodologies ineffective. VoIP circumvents the need of waiting for the landline to be installed in the office building. What are some important VoIP benefits? And why do they matter? The pandemic brought a big shift in consumer behavior. What’s wrong with staying traditional?

voip 40

voip Interactive Voice Response Analytics Sales 40