Hodusoft

JANUARY 3, 2024

An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. In the last few years, the demand for CCaaS has increased significantly owing to the growth of remote working and agents working from home during the pandemic and subsequent lockdowns. billion by 2030. What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Playvox

NOVEMBER 16, 2021

Having expanded beyond the UK to New York and Hong Kong, the company had to quickly pivot with pandemic lockdowns in place from brick-and-mortar retail to mostly e-commerce. In 2019, the lifestyle brand had 12 customer care agents. out of 5 from more than 8,400 customer reviews. A Quality Management Solution with Muscle.

Quality management 78

Quality management Management Coaching Contact Center 78

CSM Magazine

AUGUST 3, 2022

Yorkshire Building Society has a new look uniform designed to enhance. the customer experience. Yorkshire Building Society tasked jSD with helping them move away from a uniform comprised of standard stock items into a custom uniform designed specifically to their brief.

Customer Experience 59

Customer Experience Technology Management Personalization 59

SmartKarrot

JUNE 16, 2023

This upsurge was caused by the lockdown and quarantine measures imposed by the government to curb the spread of the virus, making it almost impossible to commute and work in offices for many. While some firms had already embraced remote work long before the outbreak of COVID-19, the pandemic accelerated the rate of working remotely.

Surveys 10

Surveys Construction Government B2B 10

ViiBE Blog

JANUARY 22, 2021

During the interview he dove into 3 main topics: Redirecting your focus during the global health crisis Upcoming collaborations with Zendesk The future of remote assistance. ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. Have additional questions?

virtual call center 52

virtual call center Technical Support Engineering Self service 52

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. The Brand Move Roundup – May 21, 2020.

Airlines 52

Airlines B2B B2C Entertainment 52