Beyond Philosophy

DECEMBER 16, 2023

The upshot? Click here to learn more about Beyond Philosophy’s Suite of Services. Historically, technologies swept through industries like a forceful wave, sometimes obliterating old norms while birthing new frontiers. Jobs will morph—both in nature and in the entities they serve. How can we help?

Consulting 195

Consulting Consulting Education Marketing 195

Beyond Philosophy

DECEMBER 19, 2017

Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. On the other hand, the upshot is that there is vast opportunity for Customer Experience improvement in the UK. Just 12 months ago in 2015, they scored 7.33; in 2017, just 7.08. The Good News.

Customer centricity 382

Customer centricity Consulting Consulting Banking 382

Myra Golden Media

JANUARY 1, 2019

When I facilitate customer service training, I’ve been working on content and exercises for a least 60 days. The upshot might be progressive discipline, up to and including termination. You’re expected to be clocked in, wearing your headset and ready to take calls no later than 8:00 am. Prepare for Coaching Conversations.

Coaching 195

Coaching Accountability Feedback Personalization 195

Babelforce

NOVEMBER 4, 2021

With this in mind, it’s easy to see why you might want to add WhatsApp as a customer service channel. When they discover it, they can contact you via the messaging service. Customers love the service because they can speak to someone from your team using a messaging app they are familiar with. 3 Automate your service.

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

NICE inContact

APRIL 3, 2019

As a growing management consulting firm headquartered in Indianapolis, IN, Engaging Solutions provides a variety of customized services to government agencies, small businesses and Fortune 500 companies. The upshot? Its contact center solutions are focused largely in the Medicaid managed care sector.

Morale 55

Morale Government contact center solutions Contact Center 55

Vonage

DECEMBER 6, 2018

Chat, social media, mobile apps and social media are all essential to modern customer service. With digital channels set to handle common and easy-to-solve service problems, this means agents will increasingly be left to deal with more complex and emotionally charged issues. And what do you need to look for in your solution?

CRM 58

CRM Engineering Contact Center Chatbots 58

Babelforce

OCTOBER 2, 2020

In this post: Acquisition and loyalty Debt Recovery The Cloud Automation API Integration / Development Customer Service / CX General Call Center Statistics. 84% of loyal customers stay because customer service is just as important as the actual product or service they’re paying for. The upshot? Acquisition and loyalty.

Contact Center 52

Contact Center APIs Call Center Wait times 52