training-employees-on-nonverbal-clues 
Beyond Philosophy
JULY 16, 2015
It’s important to identify what nonverbal clues like a sigh communicates—whether you are the one that heard it or the one that is doing it. However, when the researchers looked at it in more depth, they revealed sighs are a form of nonverbal communication, whether they are intended that way or not. Is it sadness? Frustration?
Beyond Philosophy
OCTOBER 20, 2015
One essential element often neglected, but essential is the training of your Customer-facing teams. In my view, there is a great lack of training on soft skills with Customers and when there is training available it is too basic and not frequent enough. This concept is a key part of Apple’s training strategy.
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Beyond Philosophy
NOVEMBER 13, 2017
I looked around and realized I didn’t have a clue what he looked like. Employees Who Recognize Faces Can Improve the Customer’s Experience. This means it is important to hire customer-facing employees who are emotionally intelligent and can read customer cues. Improving Your Employees’ Facial Recognition Skills.
Beyond Philosophy
OCTOBER 3, 2016
Pretend you were trying to decide between taking a train on a trip or flying to the destination. During your decision-making process, you remember several times when the train was delayed, and you were late for your arrival. After all, trains are often late and the bathrooms, well, let’s just say sometimes it is better to wait.
Beyond Philosophy
NOVEMBER 12, 2015
Monty Python’s Flying Circus demonstrates what not to do as a Customer-Facing employee: ( Be warned: there are some insensitivities references to gender orientation in here). While you can train your employees how to respond to rude employees, there isn’t that much you can do about the Customers. https://youtu.be/CvqYDjyQSvE.
Beyond Philosophy
MARCH 21, 2016
Getting them engaged about their employee experience after they are hired is something else. Employee engagement is critical to your organization’s hiring efforts. As the Fortune article points out, the Generation Z, fun-workplace-seeking employees will comprise at least 20% of the workforce by 2019, just three short years from now.
Beyond Philosophy
JULY 3, 2017
Employee training on recognizing these initial verbal or nonverbal clues and the ability to interpret what they mean is vital. We train customer-facing employees in this skill with our Memory Maker Training. How Customer Experience Improvement Is Like Getting Fit.
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