Quality Contact Solutions

FEBRUARY 12, 2021

For decades, businesses have used outbound telemarketing to facilitate their sales efforts. From direct telephone sales, appointment setting for their outside sales teams, toll-free inbound numbers, product & customer satisfaction surveys, and countless other ways. It all boils down to control. Increase the bottom line.

Telemarketing 98

Telemarketing B2B Call Center Sales 98

Quality Contact Solutions

JULY 31, 2020

Using telemarketing services can have a significant impact on productivity efficiency regardless of the industry. The difference is that they are using telemarketing services to schedule appointments, promote the current specials, and call clients about the same safety recall. By Jill Sysel-Barton, Reporting Specialist.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

JULY 31, 2020

Using telemarketing services can help grow your business and have a significant impact on productivity efficiency regardless of the industry. The difference is that they are using telemarketing services to schedule appointments, promote the current specials, and call clients about the same safety recall.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

OctopusTech

JUNE 29, 2023

Performing sales and telemarketing Outbound contact centers are an essential element in getting leads, driving sales, and conducting market research. Performing market research and customer surveys It plays an essential role in performing market research and customer surveys. What Is The Meaning Of Customer Retention?

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

JustCall

APRIL 3, 2023

Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. The reps typically follow a script to make the conversation smooth and polished. What are Outbound Calls? What is the Difference Between Inbound and Outbound Calls?

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

Voxjar

MAY 22, 2018

Did your rep: Follow the greeting script. Script Adherence. Did your rep: Follow the correct script. Sound natural when following the script. Adapt the script to the customer where allowable. Comply with FTC telemarketing requirements. Did your agent: Follow proper closing script. Identify themselves.

Coaching 45

Coaching Scripts Calibration Telemarketing 45

Stratifyd

MAY 30, 2019

Within call data lies rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, upsell opportunities, campaign effectiveness, and more. The transcriptions and voice metrics are combined with all other data – chat transcripts, surveys, star ratings, CRM, etc. –

Analytics 40

Analytics Telemarketing Contact Center Metrics 40