SharpenCX

JUNE 28, 2023

The best way to gather this data is through customer feedback surveys. Additionally, invest in each agent’s growth and career path with regular work performance evaluations, yearly goal setting, and surveys to share their opinions. Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios.

Call Center 67

Call Center Metrics call center software Contact Center 67

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. What I liked the most are the seminars and workshops we did all year round. The challenges work best when gamified, so teams compete against one another to, for example, increase KPIs like first-call resolution and after-call satisfaction surveys.

Call Center 182

Call Center Management Scripts Coaching 182

OctopusTech

MAY 10, 2018

While planning to launch a new product or service into the market, it always comes in handy to do a survey by phone of potential customers beforehand in order to learn their opinions and understand their demands before you go into production. Seminar Reminder. Launching Products. Soft Lead Generation.

Telemarketing 63

Telemarketing Advertising Scripts Sales 63

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Surveys and questionnaires. Telesales/Inside Sales.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. In a survey of job seekers, 62 % of Gen Z respondents and 60% of Millennials said flexible working arrangements were a top priority. Create A Mentoring Program. Provide a delineated path for progress. Offer leadership training. Practice Flexibility.

Call Center 52

Call Center Management Agent burnout Scripts 52

Comm100

OCTOBER 8, 2016

Try creating materials like: Seminars/Webinars. Interview your most loyal customers, and encourage anyone who reaches out to customer service to take surveys. Free Download] Live Chat Scripts to Make Stellar Agents. Special Reports. White Papers. Newsletters. Give customers one-on-one attention. Loyalty Programs.

Customer retention 60

Customer retention Scripts Education Marketing 60