Robocalls’ Impact on the Digital Contact Center
Taylor Reach Group
JULY 17, 2019
But there is no exaggeration when I declare robocalls are a nuisance that may very well destroy the future of virtual agents and digital messaging. But in the wrong hands, and coupled with Caller ID spoofing, robocalls can become a pernicious threat to the very marketing, sales, and political efforts they were designed to support.
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