CSM Magazine

JUNE 22, 2023

Introducing Coreon – Uniquely connects language with conceptual knowledge Jochen briefly introduced Coreon as a Berlin-based software company, serving as a leader in Multilingual Knowledge Systems with SaaS offering. Customers are communicating through product search, chat box, comments, blogs, reviews, social media posts, etc.,

Enterprise 52

Enterprise Government SaaS Education 52

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. In fact, Customer Success is taking the world by storm—ranking in every country they studied: #2 in Argentina . #6 SaaS is growing more than 200% faster than traditional perpetual license software – Zuora, Subscription Economy Index.

SaaS 64

SaaS Transportation B2C Customer retention 64

JustCall

APRIL 5, 2023

Avaya Is Best-suited for: Companies that want an all-in-one solution and more importantly, want an easy setup Companies that have remote employees , as it’s robust features will let your teams stay productive while working remotely 4. JustCall gives back 12 hours per week per rep on average. Users get 70% off on the first month.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MARCH 17, 2021

This finding led him to explore other countries where he noticed similar situations. In marketing, the Pareto principle says that 80 percent of your sales are represented by 20 percent of your customers. The potency of 80/20 is that 20 percent of a group is responsible for 80 percent of the sales. Define User Roles.

SaaS 15

SaaS Education B2B Marketing 15