NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. Are customers becoming more and more demanding with time? Geared towards smaller-scale operations with fewer agents and lower call volumes.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Playvox

JUNE 28, 2022

We’ll reveal how a modern workforce management (WFM) solution built with the digital customer in mind helps you get there. When evolving into an omnichannel contact center, it’s easy to forget the need to upgrade the tools you use to manage your most expensive, and valuable, resource: your staff. But don’t worry. You’ve got this!

Contact Center 84

Contact Center contact center solutions Quality management Contact center software 84

CSM Magazine

JULY 26, 2023

If you’re not a fan of wearing a suit and tie every day and want plenty of time to spend with friends and family, then working in a contact centre is for you. The latest Workforce Management (WFM) solutions are perfect for accelerating the arduous process of offering flexible shifts that suit agents and customers.

Self service 52

Self service Coaching Chatbots Analytics 52

CSM Magazine

JUNE 22, 2023

Calabrio ONE seamlessly unifies workforce optimisation, agent engagement, and business intelligence solutions into the only enterprise-grade, true-cloud workforce performance suite. The power of Calabrio ONE supercharges employee potential, enhances customer loyalty, and boosts profitability like never before.

Agent Empowerment 52

Agent Empowerment Customer centricity industry standards Analytics 52

CSM Magazine

OCTOBER 24, 2023

Leaders brought all back-office resource planning to Calabrio Workforce Management, streamlining interactions across 1,400 skills and 3,500 agents. Calabrio , the workforce performance company, has announced the winners of its annual ONE Awards.

Coaching 52

Coaching Analytics Customer centricity Contact Center 52

CSM Magazine

MARCH 1, 2022

Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre doubles in size. . Cazoo’s frontline workforce has over doubled in size since implementing the WFM software. Today Cazoo has complete oversight of its busy contact centre operations.

Management 59

Management Multichannel Finance Employee engagement 59

CSM Magazine

OCTOBER 6, 2021

The competition, now in its third year, challenges companies to use the power of Calabrio Analytics to unearth new customer and employee insights. From there it celebrates those driving improvements for agent experience, using AI-driven analytics to surprise and delight customers, and creating connections with the wider enterprise.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52