SharpenCX

AUGUST 19, 2021

>> Download Now: A toolkit to align company leaders on your digital projects. Shopify employees (called Shopifolks) tout the pros of working at the company, like: Great people Remote work (without any micromanagement) Generous PTO Growth opportunities Positive team communication and morale. What’s more?

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Playvox

JUNE 10, 2022

Coaching your contact center agents on their performance can either fill everyone with dread or be a productive activity that you and your agents look forward to. Either way, it needs to be done, and arming yourself with a full set of coaching tips for contact center agents will ensure the sessions are productive.

Coaching 69

Coaching Contact Center Average Handle Time Best practices 69

SharpenCX

FEBRUARY 23, 2021

Many contact centers feel overwhelmed by rising customer expectations. On top of that, you have the daily struggles of running a contact center, like high call center agent turnover rates and disconnected technology. Implement a virtual call center so your agents can work from home.

outsourcing 67

outsourcing Customer Service Coaching Contact Center 67

SharpenCX

FEBRUARY 4, 2021

If you’re wondering how to start a call center, chances are, what you’re really looking for is an action plan to scale your customer service team. You see, modern call centers don’t have to look like the inundated image we’re all too familiar with. Get your digital transformation toolkit.

Call Center 67

Call Center Customer Service virtual call center Coaching 67

SharpenCX

FEBRUARY 2, 2021

Get your digital transformation toolkit. But automation and modern cloud platforms make your steepest call center dreams a reality. . Cloud contact center platforms typically offer more integrations than their on-premises counterparts. Customers are no longer left pressing buttons in a call loop that they can’t escape.

Customer Service 67

Customer Service Self service Coaching Chatbots 67

JustCall

MARCH 22, 2022

It involves continuous efforts to coach and better sales teams. Sales coaching plays a key role in raising a high-performing team of sales representatives. But statistics show that with excellent sales coaching, sales teams can attain 91% attainment of sales quota. So, are you tapping into coaching for your sales reps?

Coaching 52

Coaching Sales Scripts Construction 52

SharpenCX

JANUARY 27, 2021

They don’t have enough resources to help customers. So, to help your agents deliver on customer expectations, surface the resources they need to handle live chat interactions with ease. But don’t let these scripts replace any coaching methods or strategies you have in place (your agents aren’t robots!). What’s more?

Scripts 67

Scripts Coaching Surveys Accountability 67