research-report-customer-service-benchmark-report-retail-2020 
Lumoa
AUGUST 5, 2022
According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences.
delighted
FEBRUARY 9, 2021
One of the most common questions we get from our customers is: What type of survey response rate can I expect? When doing some research, you’ll see a wide range of numbers on what a “good” or “average” survey response rate is. Benchmarks from our 2020 data. What is a good survey response rate?
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C Space
APRIL 28, 2021
Christina Stahlkopf, Associate Director, Research & Analytics. Beyond great content, Netflix used to provide customers with conversational capital at the water-cooler. So what happens when the water-cooler disappears from customers lives? One of the surprising losers of the pandemic – according to consumers – is Netflix.
C Space
JULY 21, 2020
The Brand Move Roundup – July 21, 2020. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.
Balto
OCTOBER 31, 2022
Table of Contents Get a Copy of the Report in Your Inbox 1-on-1 Training Reigns Supreme The Knowledge Retention Disparity More Employees = Better Onboarding? Larger companies reported higher onboarding effectiveness on average, but from the agent’s POV, it’s all the same. Get a Copy of the Report in Your Inbox. Share on Twitter.
JivoChat
MARCH 25, 2021
Customer buyer behaviors and communication expectations are changing. Live chat is one of these channels — 41% of customers expect live chat on your website. Statistics show that customers prefer live chat over other channels. What makes live chat so popular among customers is the real-time factor. ICMI Report ).
JivoChat
MARCH 25, 2021
Customer buyer behaviors and communication expectations are changing. Live chat is one of these channels — 41% of customers expect live chat on your website. Statistics show that customers prefer live chat over other channels. What makes live chat so popular among customers is the real-time factor. ICMI Report ).
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