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Alliander Uses Visual IVR to Improve Millions of Interactions

Uniphore

Alliander Uses Visual IVR to Improve Millions of Interactions. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly.

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Higher Education | Agent Assist Streamlines Admissions Processing

Uniphore

Alliander Uses Virtual IVR to Improve Millions of Interactions. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly.

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10 Platforms With In-Built Smart IVR Systems

JustCall

Interactive Voice Response, or IVR, is necessary for every contact center. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. IVR systems have become an integral part of the customer support and service process.

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Introducing AppHub: Inbenta’s New Integrations Portal

Inbenta

By accessing an individual app, customers can click on: The video player to visualize some of the functionalities and capabilities that the integration will allow. An ‘Ask for a demo’ button to send a demo request to the relevant Account Manager, so a full demo can be scheduled. A large array of possibilities.

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From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

TechSee

Four common challenges that drive self-service are: Volume of simple, repetitive tasks: 60% of customer service calls are requests for assistance with common, uncomplicated tasks. TechSee Cognitive Visual Assistance Platform. These include basic operational instructions, password changes or simple troubleshooting techniques.

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How to Build a Simple IVR with Java and the Spark Framework

Nexmo

An IVR is the technical name given to an automated phone call where you enter digits on your phone keypad and the call responds appropriately – by reading you information, or connecting you to a number, or whatever. In this tutorial, you’ll build a small microservice to host a basic IVR. IVR hangs up]. Requirements.

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How to Build a Simple IVR with Java and the Spark Framework

Nexmo

An IVR is the technical name given to an automated phone call where you enter digits on your phone keypad and the call responds appropriately – by reading you information, or connecting you to a number, or whatever. In this tutorial, you’ll build a small microservice to host a basic IVR. IVR hangs up]. Requirements.