Nicereply

JUNE 21, 2021

Early in my technical support career, a customer asked me about an unusual upgrade path. Having knowledge stored only in the minds of one person, lost in someone’s email, or buried in a Slack channel is a recipe for failure. Looking at the Overlooked Support Skills. Can’t remember the name of a band?

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

Nicereply

NOVEMBER 13, 2023

It refers to the support and assistance provided by a business to its customers before, during, and after a purchase. It involves addressing customer inquiries, resolving issues, and providing personalized support to ensure customer satisfaction and loyalty.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

Hodusoft

FEBRUARY 29, 2024

Especially during peak times. Managing call volume can be challenging while maintaining service quality. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff. Employee Burnout The demanding nature of technical support can lead to employee burnout.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Help Scout

APRIL 27, 2021

.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. Read Humanize Your Support With Data for more on the value of contextual data. Allow for out-of-queue time. Skill-based assignment.

Management 117

Management Self service Technical Support APIs 117

Nicereply

MAY 26, 2020

If you’ve put together a list of personal development goals lately, it’s probably looked a little like this: • Complete Javascript course on Codecademy. Because soft skills can be more difficult to quantify and certify, they can get neglected in personal development goals and reviews. Soft skills are much more than just being nice.

Customer Service 105

Customer Service Customer advocacy Technical Support Feedback 105

OctopusTech

JUNE 26, 2018

Virtual Assistants are independent workers hired on contract basis for providing administrative, creative or technical support services. and technical matters (such as social media). 4) It’s important to check beforehand how effectively your prospective VA is at time-management. So, what’s the solution?

Technical Support 67

Technical Support outsourcing Accountability Time management 67

Kayako

APRIL 12, 2022

“Without Kayako, we would not be able to manage all of the incoming ticket requests in an organized manner nor provide the quality of support we stand for. Sushant Dashputre, Assistant Manager of Technical Support at Quick Heal. Scaling personalization in support is imperative to avoid customer churn.

Customer Service 114

Customer Service Self service Education Technical Support 114