Nicereply

JUNE 21, 2021

Early in my technical support career, a customer asked me about an unusual upgrade path. Looking at the Overlooked Support Skills. Support agents are tested every day on skills that aren’t taught in a classroom. Can’t remember the name of a band? Not knowing isn’t penalized in many life situations.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

Help Scout

APRIL 27, 2021

.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. If your tool allows for it, encourage people to work in their own specific inbox, taking each new conversation one at a time and never having to see the whole queue.

Management 117

Management Self service Technical Support APIs 117

Nicereply

NOVEMBER 13, 2023

If you are in a technical support role, then you need deeper product knowledge. You must be ready to diagnose and solve complex user issues in a short time frame which again requires you to know the ins and outs of the product you sell. Time management Effective time management is crucial for all professionals.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

OctopusTech

JUNE 26, 2018

Virtual Assistants are independent workers hired on contract basis for providing administrative, creative or technical support services. and technical matters (such as social media). 4) It’s important to check beforehand how effectively your prospective VA is at time-management. So, what’s the solution?

Technical Support 67

Technical Support outsourcing Accountability Time management 67

Hodusoft

FEBRUARY 29, 2024

Especially during peak times. Managing call volume can be challenging while maintaining service quality. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff. Employee Burnout The demanding nature of technical support can lead to employee burnout.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Nicereply

MAY 26, 2020

For example, this technical support posting for DigitalOcean is looking for customer advocacy and communication skills – which are both soft skills. But because this is a more technical position, they’ve also listed hard skills such as Linux experience. This is especially true for customer service jobs.

Customer Service 105

Customer Service Customer advocacy Technical Support Feedback 105

Kayako

APRIL 12, 2022

“Without Kayako, we would not be able to manage all of the incoming ticket requests in an organized manner nor provide the quality of support we stand for. Sushant Dashputre, Assistant Manager of Technical Support at Quick Heal. Kayako Benefits for Coinstop: Reduced average response time.

Customer Service 114

Customer Service Self service Education Technical Support 114