Sykes

AUGUST 1, 2019

engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement Sykes Enterprises, Incorporated. 813) 233-7143.

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Eptica

SEPTEMBER 21, 2016

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. Use self-service to enable consumers to find answers to routine questions on your website and implement chat to provide fast, personal service online.

Multichannel 60

Multichannel Transportation Benchmark Self service 60

Eptica

APRIL 18, 2018

As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

Eptica

APRIL 26, 2016

These findings come from the Eptica Multichannel Customer Experience Study , which has tracked the changing face of customer service in the UK, France and latterly the United States , over the last five years. You can download the full Study (in French) here , but these are the top five conclusions: 1. Share this page on: Tweet.

Multichannel 49

Multichannel Customer Experience Transportation Self service 49

Sykes

MARCH 5, 2019

engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Creative Virtual

DECEMBER 13, 2018

We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year. Liam Ryan was featured in CRMXchange’s Executive Interview series, sharing his thoughts on self-service technology and recent industry developments (read his full interview here ).

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Sykes

MARCH 18, 2019

engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16