Remove Benchmark Remove Multichannel Remove Self service Remove Transportation
article thumbnail

Digital disruption in insurance – why it is all about service

Eptica

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. So existing insurers need to benchmark themselves against these new competitors if they want to thrive. Insurance, Mobile, Multichannel Customer Service, Self-service.

article thumbnail

How good is the digital customer experience from travel brands?

Eptica

As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.