Sykes

AUGUST 1, 2019

engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement Its Americas and EMEA regions primarily provide customer?engagement

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Outsource Consultants

SEPTEMBER 12, 2018

We have seen a demand for nearshore contact center outsourcing locations. Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service. Many of the restaurants and hotels are U.S.

outsourcing 52

outsourcing Contact Center Telemarketing Outbound sales 52

Sykes

MARCH 5, 2019

engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement Its Americas and EMEA regions primarily provide customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Livepro

JULY 17, 2018

Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. Having managed in-house and outsourced contact centres as well as back-office processing centres, Ian fully understands the speed of change required when managing within the contact centre environment.

Transportation 40

Transportation Government Multichannel Consulting 40

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes. as chief strategy and marketing officer.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

Eptica

NOVEMBER 18, 2015

If you would like to discuss any of the findings or schedule a demo of Eptica’s multichannel customer interaction management software, please don’t hesitate to contact us. of interactions, smaller contact centres received more email than their larger counterparts, where the channel only represented 10% of their total volume.

Customer Service 75

Customer Service Multichannel Transportation Self service 75

JustCall

AUGUST 21, 2020

Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. You can either outsource your call center. Multichannel Support. In a nutshell, they are multi-departmental. The Importance of Telephone Triage Process. Otherwise, you end up stressing them even more.

Call Center 52

Call Center call center software Healthcare Abandon rate 52