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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service. Many of the restaurants and hotels are U.S.

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SYKES Ranks #1 for Vision & Go-to-Market Strategy on Hfs Research Front Office Customer Engagement Operations Report

Sykes

While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. The Company provides differentiated full lifecycle customer?engagement

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CX FORUMS: 2018 Key Note Speakers

Livepro

Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. Having managed in-house and outsourced contact centres as well as back-office processing centres, Ian fully understands the speed of change required when managing within the contact centre environment.

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SYKES Names Symphony Ventures Co-Founder Ian Barkin Its New CSO/CMO

Sykes

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes. as chief strategy and marketing officer.

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Medical Call Center - Why and How To Set Up?

JustCall

Right from the first inquiry to post-recovery consultation, medical call centers focus on delivering seamless patient experiences. Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. You can either outsource your call center. Multichannel Support.