SmartAction
NOVEMBER 22, 2023
Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. This means a lighter load and less stress for your agents, resulting in less worker attrition, as well as requiring fewer workers in your call center. Collaborate.
Fonolo
JUNE 17, 2021
Employee engagement is especially important for call centers, since agent turnover tends to be higher. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. A fun work environment can reduce absenteeism, improve productivity, and boost morale.
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Creative Virtual
SEPTEMBER 7, 2021
While we don’t do what we do for external awards and recognitions, it’s always a nice boost for morale to have experts in the industry acknowledge Creative Virtual’s expertise and success. The fact that our very first enterprise-level customer has worked with us continuously since 2004 tells us that we are doing something right!
Liveops
FEBRUARY 27, 2020
What to do: Consider augmenting your call center with a virtual model. Virtual agents can fill your open seats and make it easier for you to retain and better utilize the engaged members of your workforce. Performance and morale may suffer, and customers tend to get the brunt end of it.
Liveops
FEBRUARY 27, 2020
What to do: Consider augmenting your call center with a virtual model. Virtual agents can fill your open seats and make it easier for you to retain and better utilize the engaged members of your workforce. Performance and morale may suffer, and customers tend to get the brunt end of it.
Noble Systems
APRIL 3, 2020
An “agent-less” system allows you to make special offers, send reminders and welcome messages, or complete collection calls without pulling agents away from other services. Improve Morale by Freeing Consultants from Mundane Tasks.
JustCall
MARCH 9, 2023
Improved employee morale: Providing good customer service requires a well-trained and motivated workforce. When employees feel valued and supported, they are bound to be more satisfied with their jobs, leading to improved morale and reduced turnover.
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