COPC
NOVEMBER 5, 2021
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc.
COPC
OCTOBER 13, 2021
This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. 2020 was indeed a unique year for vendor managers and their outsourced partners. Chat transactions. Competitive sourcing.
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Fonolo
JANUARY 31, 2018
the outsourcing sector has been very quick to embrace cloud technology, with the very nature of their business is a cultural fit with the idea of letting a third-party take control of non-core…”. That latter challenge is made more difficult because of the sheer quantity of metrics that can be extracted. Which data is worth looking at?
Global Response
FEBRUARY 13, 2022
Either way, it might be time to outsource your call center. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service. A call center is just one of the many business processes that can be outsourced. So, what is a BPO call center?
Uniphore
DECEMBER 17, 2021
More outsourced service providers are turning to technology to stay competitive in an increasingly digital world. Set your organization up for success with these best practices for automation implementation. At the top of the list for those planning or undergoing “digital transformation” is Conversational Automation.
Callminer
APRIL 23, 2019
Provide remote agents with continuous training focused on PCI DSS compliance and measure their progress over time.” – Implementing Complying PCI DDS to Offshore Call Centres , Global Outsourcing; Twitter: @GlobalOutAu. Implement role-based security logins. “In
Transparent BPO
JANUARY 14, 2020
It may also mean companies will invest less in domestic or in-house contact centers and opt instead for lower-cost alternatives, such as nearshore or offshore outsourcing providers. The available geography for native English speakers is drying up, forcing companies to look at previously unconsidered or emerging locations for outsourcing.
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