Monet Software

OCTOBER 3, 2018

Los Angeles, October 2 nd , 2018— Monet Software announced today that TMC , a global, integrated media company, has named Monet WFO as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We Congratulations to Monet Software for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award.

Contact Center 48

Contact Center Technology Quality management Engineering 48

Monet Software

DECEMBER 21, 2018

In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. While the qualities of Monet WFO had already been recognized twice, June marked the official release of our next generation Workforce Optimization (WFO) suite. Another award so soon?

Schedule adherence 48

Schedule adherence contact center solutions Contact Center CRM 48

CSM Magazine

DECEMBER 15, 2022

For example, workforce management software helps ensure you have the right agents available to meet service levels by creating forecasts based on the most recent trends and schedules that match your employees’ needs (such as leaving every day at 3:00 p.m. for school pick-up.).

Contact Center 52

Contact Center Customer emotions Quality management Morale 52

CSM Magazine

MAY 5, 2022

By blending radical new thinking with breakthroughs in technology, I believe that contact centre leaders finally have the opportunity to crack the code, offering businesses the dual ability to give agents more freedom to self-manage their own schedules and keep service levels under control. Why not follow their lead?

Self service 52

Self service Service level Analytics Coaching 52

CSM Magazine

JUNE 24, 2021

Modern unified WEM solutions capture every customer interaction while providing a comprehensive view of things that affect customer service – such as agent engagement levels or whether behind-the-scenes processes are holding them back. This helps categorise and prioritise all contacts for a swifter, smoother customer experience.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

CSM Magazine

MARCH 16, 2022

Quora also uses live tracking for its emergency call-out service. “We We have service level agreements that require us to respond to emergencies within a certain time frame,” said Craig. Quora Group has three ISO accreditations: 9001 (quality management), 14001 (environmental management), and 45001 (health and safety).

Finance 52

Finance Engineering CRM Healthcare 52

CSM Magazine

APRIL 28, 2021

AI-driven quality management (QM) and speech analytics help identify the one word that keeps cropping up in customer conversations to flag up issues, categorise calls and then prioritise them. They adopted Calabrio QM analytics to accelerate customer contact resolution and restore service levels.

CRM 59

CRM Analytics Multichannel Telecommunications 59