Customer Experience Magazine Quality management Service level 
Monet Software
OCTOBER 3, 2018
Monet Workforce Optimization honored for improving customer service technology and customer experience. Los Angeles, October 2 nd , 2018— Monet Software announced today that TMC , a global, integrated media company, has named Monet WFO as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We
Monet Software
DECEMBER 21, 2018
The unified platform experience improves efficiency by giving agents greater visibility and empowerment. In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. This month, our WFM solution was made available on the Genesys® AppFoundry, a dedicated customer experience marketplace.
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CSM Magazine
DECEMBER 15, 2022
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out. After all, your customer support team is the heart and soul of the customer experience (CX). Do more with less: automate where you can.
CSM Magazine
MAY 5, 2022
By blending radical new thinking with breakthroughs in technology, I believe that contact centre leaders finally have the opportunity to crack the code, offering businesses the dual ability to give agents more freedom to self-manage their own schedules and keep service levels under control. Why not follow their lead?
CSM Magazine
JUNE 24, 2021
Modern unified WEM solutions capture every customer interaction while providing a comprehensive view of things that affect customer service – such as agent engagement levels or whether behind-the-scenes processes are holding them back. while generating an estimated 3% saving in operating costs. About the Author.
CSM Magazine
MARCH 16, 2022
Quora also uses live tracking for its emergency call-out service. “We We have service level agreements that require us to respond to emergencies within a certain time frame,” said Craig. Quora Group has three ISO accreditations: 9001 (quality management), 14001 (environmental management), and 45001 (health and safety).
CSM Magazine
APRIL 28, 2021
The next critical step lies in capturing data from inside and outside the contact centre and then applying it intelligently in three key areas: Customer Experience Intelligence – for CRM, CCaas and UCaaS providers, understanding what actually happens across 100% of customer interactions is like finding the proverbial needle in the haystack.
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