TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

AWS Machine Learning

NOVEMBER 22, 2023

You marked your calendars, you booked your hotel, and you even purchased the airfare. Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. And although generative AI has appeared in previous events, this year we’re taking it to the next level.

Engineering 105

Engineering Best practices APIs Government 105

Creative Virtual

DECEMBER 7, 2021

That time when we reflect on the highlights of the year for our company and celebrate the latest developments in the conversational AI industry. There’s no doubt that one of our biggest highlights of the year was being named a Leader in the ISG Provider Lens for Conversational AI ! By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. ” Kevin Oakes FULL TRANSCRIPT OF INTERVIEW Russel Lolacher And on the show today we have Kevin Oakes. He is one of those.

Surveys 105

Surveys Employee engagement Management Education 105

JustCall

NOVEMBER 25, 2022

Better consumer experiences, they think, begin with AI. Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U are among the 1,800 innovative firms that collaborate with Talkdesk to give a better path to exceptional customer experience.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Omnichannel whiplash “Digitally transformed? They buy experiences. .

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Verint

NOVEMBER 16, 2017

Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer satisfaction.

Wireless 32

Wireless contact center workforce Enterprise Customer centricity 32