how-cleanliness-affects-customer-service 
CSM Magazine
NOVEMBER 14, 2023
Do you worry about the impression you are making on your customers? Do you wonder what they think about your business and your customer service? But what about the cleanliness of your business? Do you have a plan for keeping the place clean and presenting a tidy space for your customers?
ShepHyken
OCTOBER 30, 2019
There are some pretty important people in your organization, and I bet many of them don’t know just how important they are. No matter how famous the chef is—or how good the food is—if a meal goes out to a guest on a dirty plate, it’s getting sent back. Most likely, they aren’t getting the recognition they deserve.
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CSM Magazine
MAY 17, 2023
Understanding the psychology of customer service can help businesses create customer experiences that not only meet expectations but also exceed them. This, in turn, fosters customer loyalty and positive word-of-mouth recommendations, ultimately driving profitability. Emotions play a significant role in decision making.
inmoment
MAY 19, 2020
We’ve examined how COVID-19 is currently impacting the retail world, as well as the effects that major retail brands are suffering as a result of the ongoing pandemic. How may those changes continue to affect post-pandemic retail? Listening to Retail Customers in A Post-Pandemic World. Let’s take a closer look.
Comm100
JANUARY 25, 2018
Because of this, it’s vital that establishments can create effective customer satisfaction surveys to identify which areas of their service can be continuously improved, helping to attract more customers now and in the future. Consider Your Customer. Consider Your Reputation.
Comm100
NOVEMBER 27, 2017
Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. Still, customers don’t respond to a non-apology the same way they do a sincere one. But why is that? Source: YouTube.
C Space
JUNE 25, 2020
Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. Emirates’ chief operating officer, Adel Al Redha, said: “The A380 remains a popular aircraft amongst our customers and it offers many unique on-board features.
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