Global Response

FEBRUARY 26, 2024

A medical call center specifically supports the healthcare industry. Compliance with regulations : Medical call centers must comply with regulations governing healthcare, data protection, and patient rights. Medical answering services : By outsourcing to a call center , healthcare providers can offer 24/7 answering services.

Best practices 62

Best practices Call Center Healthcare Education 62

Global Response

NOVEMBER 6, 2023

While only relevant for healthcare centers and other organizations that manage or store customer health data, HIPAA (Health Insurance Portability and Accountability Act) ensures that private health data stays private and secure. Telemarketing Sales Rule (TSR). HIPAA compliance.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Calltools

JANUARY 11, 2023

All telemarketing calls must follow strict compliance regulations, so be sure to provide compliance regulation training to all agents. Some industries, like healthcare, might also have industry-specific compliance regulations. Focus Training on Agent Metrics. Monitor your KPI Metrics. Compliance Regulations.

Telemarketing 52

Telemarketing Metrics Call Center Healthcare 52

Quality Contact Solutions

DECEMBER 31, 1969

The key metrics to focus on will be call volume and average handle time. Look at these metrics by day, week, month and definitely time of day. Not only do you need to look at metrics from the past, but you also need to look at any events happening in the future that are out of the ordinary. Data is King!

Average Handle Time 58

Average Handle Time Telemarketing Call Center outsourcing 58

Global Response

FEBRUARY 13, 2022

Some BPO call centers may focus on inbound calls and customer service, while others may serve as an outbound BPO call center and handle telemarketing, sales and/or market research. A BPO call center, then, is a team of outsourced call center agents who can handle call center operations for other businesses. Do I need a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Calltools

MARCH 30, 2022

Furthermore, organizations like telemarketing companies face severe penalties for non-compliance. Healthcare. HIPAA: The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that lays down guidelines for healthcare organizations that handle sensitive patient information.

Healthcare 52

Healthcare Government Education Telemarketing 52

OctopusTech

JUNE 29, 2023

This service is generally useful for different industries like B2B sales, financial, and healthcare services. Performing sales and telemarketing Outbound contact centers are an essential element in getting leads, driving sales, and conducting market research.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62