Membership Telemarketing: Telemarketing Laws Compliance

Quality Contact Solutions

When our company first started working with associations and membership renewals telemarketing, I was a bit surprised to learn that placing telephone calls to renew professional individual memberships must comply with all telemarketing regulations. By Angela Garfinkel, President.

Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study.

What Types of Dialers Keep the FTC Happy?


The telemarketing industry and contact centers fall under the purview of the FTC. The 3 Percent Rule The TCPA creates an ever-changing landscape where telemarketing and call center industries operate.

Compliance Recording AND Quality Monitoring?


Companies across many industries (primarily healthcare, financial, insurance, utilities and government, retail) choose to record ALL OF THE CALLS their employees/agents are having with customers and prospects.

FCC blocks Robo-Calls

Call Experts

It is a valuable step towards protecting customers from fake and unwanted calls from telemarketers. Benefits of a Call Center: Healthcare and Medical Practice. The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners.

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

Healthcare. They provide quality customer service and give their clients outstanding ROI by driving sales conversions through superb telemarketing, up-selling, and cross-selling strategies. Healthcare, medical, and pharmaceutical.

Important Forecasting Considerations for Inbound Contact Solutions

Quality Contact Solutions

For example, when HIPAA was first implemented, I’m sure healthcare providers received more calls and the calls were longer than normal. Rich Hamilton is the Director of Marketing & Product Development for Quality Contact Solutions, a leading outsourced telemarketing organization.

How to Calculate Call Center Outsourcing Cost: Outbound

Quality Contact Solutions

Telemarketing hours. The telemarketing hours should be an agreed-upon number of hours that the call center will invoice you for in a given period. Telemarketing hours pricing will range from $28 to $40 per hour, depending on the size of your program.

Why You’re not just doing B2B Appointment Setting

Quality Contact Solutions

Other Articles You Might Find Interesting: B2B Telemarketing Lead Gen Scripts in Technical Industries. Telemarketing Appointment Setting Testing, Testing, 1…2…3. Telemarketing Appointment Setting Best Practices Part 1. By A.J. Windle, Director of Operations.

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‘Tis the Season… For Inbound Telemarketing Overflow

Quality Contact Solutions

And anyone who is responsible for signing up new customers or renewing customers during the healthcare insurance open enrollment period (mid-October through mid-December), knows what a challenge it can be to manage the huge influx of calls and the work associated with those calls.

Inbound telemarketing supervisor profile

Quality Contact Solutions

Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. Because every call requires knowledge, flexibility and a positive attitude, we know that agent support from the front-line supervisor is a critical part of the telemarketing call center team. What makes Melissa a great inbound telemarketing supervisor? Inbound telemarketing supervision requires understanding the needs of each agent.

Lead Segmentation for Telemarketing Companies

Quality Contact Solutions

Segmenting your leads for telemarketing companies. Consider the following attributes when refining lists for telemarketing companies: Lead source. We know that the “one size fits all” approach just doesn’t work for telemarketing programs. By Megan Hottman, Brand Evangelist.

Telemarketing Appointment Setting Best Practices-Part 3

Quality Contact Solutions

In Part 1 , we discussed how to maximize the appointment kept rate when conducting telemarketing appointment setting. In addition, we introduced the 6 primary components of a successful telemarketing appointment setting program. Telemarketing Appointment Setting: Part 2.

Telemarketing Appointment Setting Best Practices-Part 1

Quality Contact Solutions

Telemarketing Appointment Setting Best Practices: Part 1. Telemarketing appointment setting is a cost-effective way to use less expensive people resources to set appointments for your salespeople. Telemarketing appointment setting requires tenacity and creativity.

Telemarketing Appointment Setting Best Practices-Part 2

Quality Contact Solutions

Telemarketing Appointment Setting Best Practices: Part 2. In Part 1 , we discussed how to maximize the appointment kept rate when conducting telemarketing appointment setting. Telemarketing Appointment Setting Requires an Effective Script. B2B Telemarketing Incentives.