Call Center Weekly

FEBRUARY 12, 2018

Ethnographic research is used at the beginning of the customer journey mapping process in order to understand what the customer is trying to accomplish and how they feel about what they are experiencing. It is a key part of identifying the “moments of truth” and “pain points” associated with the customer journey.

Journey mapping 245

Journey mapping Customer Experience Gamification Surveys 245

Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! Omnichannel strategy Barrett mentioned that for businesses that follow an omnichannel approach, it is important to identify the reason behind the decline in the Voice of the Customer (VoC) program. What was its purpose?

Gamification 83

Gamification Journey mapping Feedback Metrics 83

ChurnZero

APRIL 8, 2020

Community as an advocacy strategy. Engage customers with rewards, badges, and gamification features. Communities also achieve amazing SEO results, which adds another string to your “using customer advocates as a marketing strategy” bow. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

CX Accelerator

APRIL 11, 2018

From authoring and leading a client success program, to journey mapping, to implementing gamification strategies, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Home To CX Accelerator

Customer Experience 140

Customer Experience Wireless Journey mapping Gamification 140

ProProfs Blog

SEPTEMBER 17, 2021

Let’s understand the employee experience strategy in detail: 1. Ensure that you involve all the leaders and employees to chart out the desired employee experience strategy. Make Use of Employee Journey Mapping. Hence, create an employee journey map to improve employee experience on an ongoing basis.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Enghouse Interactive

JUNE 18, 2021

Defining the day as a journey. Build a simple “Employee” Journey Map highlighting the interesting parts, the boring parts, the team stuff and of course the fun. There are simple rules of gamification you can apply. Think of the contact centre employee as a customer and understand their experience. Managing the clock.

Journey mapping 66

Journey mapping Gamification Consulting Consulting 66

Lumoa

FEBRUARY 9, 2023

By understanding customer needs, preferences, and behaviors, businesses can work to create and maintain customer engagement strategies that meet customer expectations. Customer Feedback Loops Customer feedback loops are customer experience strategies used to capture customer feedback and quickly respond to customer inquiries.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178