Call Center Weekly
NOVEMBER 8, 2017
From authoring and leading a client success program, to journey mapping, to gamification, to managing a complex contact center, Nate is the guy to do it right and produce results. He is known for bringing a unique energy to the table that engages employees and takes teams to the next level.
Lumoa
FEBRUARY 21, 2023
Gamification Gamification is all the rage in survey research and for good reason! One should begin by examining whether customer journey maps have been created to capture feedback at critical touchpoints, and if the program is aligned with those maps.
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ChurnZero
APRIL 8, 2020
Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. Who doesn’t want a piece of that?!
CX Accelerator
APRIL 11, 2018
From authoring and leading a client success program, to journey mapping, to implementing gamification strategies, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Home To CX Accelerator
ProProfs Blog
SEPTEMBER 17, 2021
Make Use of Employee Journey Mapping. Hence, create an employee journey map to improve employee experience on an ongoing basis. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Source: HR Trend Institute. Enhance Internal Communication.
Lumoa
FEBRUARY 9, 2023
Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Additionally, customer service gamification can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.
SmartKarrot
JANUARY 27, 2022
Gamification. Perform customer journey mapping. Create customer journey maps by aligning interactions with customer types. You can see where customers are at their customer journey stage and then create content or customer education tools to meet their needs.
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