ProProfs Blog

SEPTEMBER 17, 2021

When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Lumoa

FEBRUARY 9, 2023

In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty. By understanding customer needs, preferences, and behaviors, businesses can work to create and maintain customer engagement strategies that meet customer expectations.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

RapportBoost

DECEMBER 10, 2018

Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Kaye has worked with Fortune 500 companies, governmental and private firms across the world to advance customer service operations, and embed leading learning and development strategies. No worries! Here’s the archived version.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

ClearAction

NOVEMBER 21, 2015

Customer experience journey maps have been instrumental in showing work groups the need for collaboration. Studying the customer life cycle from the customer's viewpoint is eye-opening, especially when the research covers the end-to-end journey / cycle. Yet these are truths. What erodes trust? Incongruence with expectations.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67