CSM Magazine

JUNE 27, 2022

Customers are enduring the pain of unprecedented price rises.And there is more to come this autumn when the Ofgem price cap will increase again. With so much attention on prices, it may seem irrelevant to talk about customer service. With prices rising this is becoming an even bigger issue.

Customer Care 52

Customer Care Self service Surveys Benchmark 52

Global Response

SEPTEMBER 21, 2023

While some argue that customer support is too important for e-commerce to outsource, we’d argue the opposite: it’s too important to not have external support. However, when you outsource, you can improve your CX and customer service by leaps and bounds, without the same level of internal investment.

Best practices 62

Best practices outsourcing Call Center Multichannel 62

Tethr

OCTOBER 2, 2020

In a forever pandemic-changed world where the quality of your company’s customer service and experience means the difference between surviving or thriving, you may be hearing more about the Effortless Experience framework for mitigating customer disloyalty. There’s a lot of good from simply delivering what the customer expect.

Customer effort 109

Customer effort Customer Care Coaching Surveys 109

CallSource Insights

DECEMBER 4, 2019

If you are reading this, you likely own or work for a business that targets niche customers online. You want to know exactly how to find your ideal customers and you want to run profitable campaigns that don’t keep you up all night worrying if you’ve wasted your money. Start with the ideal customer and work backwards.

Advertising 52

Advertising Sales Accountability B2B 52

JustCall

FEBRUARY 13, 2023

Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. These centers can play a significant role in helping companies to improve their bottom line, increase customer satisfaction, and expand their reach. What is a Call Center?

Sales 52

Sales Call Center Interactive Voice Response CRM 52

AWS Machine Learning

OCTOBER 26, 2022

In just 5 years, tens of thousands of customers have tapped Amazon SageMaker to create millions of models, train models with billions of parameters, and generate hundreds of billions of monthly predictions. With Amazon SageMaker, customers can reduce training times from hours to minutes with optimized infrastructure.

Engineering 99

Engineering Construction Real estate Healthcare 99