ViiBE Blog

MAY 20, 2021

With increased efficiency, it has been recorded that Augmented Reality can boost First Call Resolution by as much as 34%. Does your company’s customer service revolve around co-browsing , contact centers, or solely remote desktop support? Solution delivery method.

Transportation 52

Transportation First call resolution Average Handle Time Technical Support 52

CSM Magazine

SEPTEMBER 21, 2016

There are, of course, many good reasons for government agencies to focus on providing good customer service to constituents: it coincides with higher productivity (think first call resolution); it’s often included in government charters; it dramatically) reduces complaints and bad press; and it’s simply the right thing to do.

Government 40

Government Customer Service Airlines Transportation 40

CSM Magazine

OCTOBER 12, 2022

With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. In addition, Agent Assist can help to improve the overall customer experience by reducing wait times and increasing first call resolution rates. Augmented Reality (AR). Speech Analytics.

Technology 52

Technology Customer Experience Journey mapping Chatbots 52

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. FinTech, banking, healthcare, transportation, etc.) a quality assurance process is essential, and should be implemented as soon as the call center is active.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

CSM Magazine

SEPTEMBER 10, 2018

This lets the agent give the first response quickly. Research says: Extensive automation by helpdesk reduces the resolution rate by a minimum of three times. First Call Resolution (FCR). The average number of tickets that have been resolved in first response itself. Number of responses to resolution.

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40

aircall

JUNE 16, 2021

First-call resolution is the gold standard of customer service interactions. It was especially important for the Health and Home sectors and the Shipping and Transport sectors. Respondents from all surveyed industries agree with this top ranking. And it’s important to remember that a “fast” response isn’t a fixed time.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

JustCall

AUGUST 21, 2020

Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. Providing a real, personalized, and swift service over call wins positive reviews and better brand perception. Call abandonment rates take a dip. First Call Resolution Rates.

Call Center 52

Call Center call center software Healthcare Abandon rate 52