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5 keys to choosing a remote visual support solution

ViiBE Blog

MAY 20, 2021

With increased efficiency, it has been recorded that Augmented Reality can boost First Call Resolution by as much as 34%. Does your company’s customer service revolve around co-browsing , contact centers, or solely remote desktop support? Solution delivery method.

Transportation 52
Transportation First call resolution Average Handle Time Technical Support 52
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Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. FinTech, banking, healthcare, transportation, etc.) a quality assurance process is essential, and should be implemented as soon as the call center is active.

Call Center 62
Call Center Outbound sales Feedback Best practices 62
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