OctopusTech

JUNE 29, 2023

This service is generally useful for different industries like B2B sales, financial, and healthcare services. Collection of debts of clients Companies that face challenges during the time of collection of various outstanding payments can also get tons of benefits from an outbound call center specialist for their collection of debts.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Dialer 360

OCTOBER 7, 2022

They are responsible for answering phone calls and providing an immediate solution. The problem with current call center performance in the healthcare industry. The healthcare industry is under massive pressure to improve sales and call center performance. Boost the efficiency of call handling.

Scripts 34

Scripts Call Center Healthcare Sales 34

NobelBiz

JULY 25, 2023

Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, average handling time, first call resolution rate, and customer sentiment.

Analytics 98

Analytics Call Center Scripts Contact center software 98

JustCall

MARCH 10, 2023

Deliver your pitch: “With the <product>, you can achieve <results/outcomes> and gain <value proposition>” Handle sales objections: “That’s a valid point, but let me tell you <solution>” Integrate a call to action: “Shall I sign you up for a trial period?” What is the importance of call flow in a call center?

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. FinTech, banking, healthcare, transportation, etc.) a quality assurance process is essential, and should be implemented as soon as the call center is active.

Call Center 62

Call Center Outbound sales Feedback Best practices 62